About Courtney Fortin

A black and white photo of Courtney. Courtney is a young adult woman with long dark brown hair and bangs.

Another black and white photo of Courtney. Courtney is a young adult woman with dark brown hair and bangs.

Courtney fortin

Hello! I'm Courtney, an NYC designer and strategist trying to make the (digital) world a better place. The secret to great design is an impactful and measurable story, centered around our users and the challenges we help them overcome.

BACKGROUND

Since my first hot-pink Dell laptop, I've been obsessed with online experiences.

Now, I combine my design & business education from the University of Michigan with learnings from my professional endeavors to craft delightful new experiences and enhance existing ones.

It is my goal to ensure all voices are being heard, create genuinely impactful experiences both on and offline, and make people laugh from time to time. ^(hahaha)

EXPERIENCE

PRODUCT Designer II

PRESENT

Indeed

UX Designer

designed hundreds of growth, onboarding, identity, and trust & safety experiences

2021 - 2026

THE SUPPORT NETWORK

FREELANCE Designer

redesigned website mental health non-profit

2022 - 2023

MICROSOFT

PRODUCT DESIGNER

explored best ways to promote benefits and subscriptions to new and recurring users

2021

UNIVERSITY OF MICHIGAN

Career Studio - Design Coach

mentored and empowered 120+ designers

2021

TOTAL SOLUTIONS INC.

UX DESIGN INTERN

helped clients with their digital transformations

2020

EDUCATION

University of Michigan - Information Science
+ concentration in User Experience Design
+ minor in Business
+ minor in Digital Studies

THERE ARE SO MANY UXERS. WHY HIRE ME?

I get shit done. ^{pardon my french}

I'm a lifelong learner who's not afraid to be seen trying. Through everything I do, I'm constantly growing as a designer and overall human being.

I know it's a buzz word, but I truly am someone who wears many hats. I'm willing to step in and do whatever needs to get done, regardless of scope and titles. Need someone to run user research and conduct interviews? Put me in coach. Need help crafting product requirements and strategizing roadmap? I'm your girl.

SKILLS

Product Strategy & Vision
AI Prototyping (Cursor, Figma Make, Claude)
Website Design & Development
Editorial Design
A/B Testing
User Research
Systems Thinking
Storytelling
Journey Mapping
Service Blueprints
Information Architecture
Wireframing
High-Fidelity Prototyping
Facilitating Workshops
Public Speaking

TESTIMONIALS

“Overall I can't say enough about Courtney, she's been one of the best UX I've worked with in the 10 years I've been at Indeed. I have received nothing but positive feedback from the engineers that have engaged with her and her presence has made a clear impact.”
‍SENIOR ENGINEERING MANAGER

“Courtney is a rising star. In addition to being excellent at her craft, she’s a delight to work with... I hope she’ll hire me one day when she’s in charge of everything.”
STAFF UX DESIGNER

“Courtney showed not just great passion and dedication to the projects she owns, but also her focus on details, her comprehensive understanding of the system and user flows, made her a UX partner that any PM would dream for.”
‍SENIOR PRODUCT MANAGER

“Working with Courtney is always a pleasure; she truly is a powerhouse of a designer! Courtney's contributions have been crucial in reducing friction at the top of the funnel, which is vital for increasing billing conversions and improving the overall user experience.”
‍SENIOR UX DESIGNER

“[Courtney's] made my life easy on the product side, pulling metrics and doing discovery work, and interfacing with other teams and stakeholders to fully flesh out ideas... I would describe Courtney’s work as “maximum quality.” Her attention to detail has made it extremely easy for our developers to build her features and pages, and she has willingly worked closely with engineers to make sure everything is pixel perfect."
PRODUCT MANAGER

“Courtney is a kind, gracious, and immensely talented UX Designer whom I’ve had the pleasure of collaborating with... She consistently demonstrates both technical expertise and a willingness to step in and help, even when a challenge falls outside her immediate scope.
‍SENIOR UX DEVELOPER

"Courtney has been a fantastic partner and almost feels like a member of our team with how closely she has collaborated... Courtney has been instrumental in driving the thinking and research around [redacted]. Gaining alignment not only from Onboarding but also leaders in Marketing and Monetization!"
‍PRODUCT DIRECTOR

"Courtney is a valuable partner who brings organization, insight, grace, and patience into every project. She’s an expert at finding innovative solutions that ensure product, technical, and legal requirements are met without sacrificing quality for our users."
CONTENT DESIGNER

FAQ 1

If I wasn't a designer, what would I be?

Ideally, the person who holds the cue cards on Saturday Night Live.

Realistically, a writer or journalist. Above anything, I love storytelling and finding ways to make sense of how humans are, what our wants and needs are, and ways we overcome difficulties.

FAQ 2

Where do I want to be in 5-10 years?

My heart hopes I'm still living in New York City with my darlings Benny (cat) and Harvey (boyfriend). At this point, I've published many more editions of my magazine Quintessential .
‍
My brain hopes I'm delivering bad ass experiences that impact millions of people. At this point, I've taken on a managerial role and I'm helping other designers grow and make an impact.